Manzige Tours & Safari Privacy Policy

The protection of your personal information is of utmost importance to us. We want you to fully understand our Privacy Policy and how it may impact you. If you have any questions regarding anything in this policy, please feel free to contact us at info@manzigetours.com for clarification.

What is personal information?

Personal information refers to data that can be used to identify you. This typically includes your name, address, email, health details, travel itineraries, plans, and similar information.

How do we collect personal information?

We collect your personal information through various means, including direct communication with our staff via phone, email, live chat on our website, or other methods. You provide this information when interacting with us through digital or traditional communication channels.

In addition, personal information may be provided to us by third parties, such as travel agents, agencies, travel marketplaces, platforms, insurance providers, or others making bookings on your behalf.

Booking your travel with us

When you book your travel to Tanzania with Manzige Tours & Safari, whether directly or through our network of partnered travel agencies, marketplaces, or other travel professionals, you consent to the collection, use, and sharing of your personal information with third parties such as accommodation providers, travel experience providers, and the Tanzania National Parks Authority. The information we may collect includes:

• Passport details (name, age, nationality, passport number)
• Residency
• Email address, phone number, and emergency contact information
• Insurance details
• Health and medical information
• Dietary preferences (e.g., meals and nutrition)
• Tour details (hotels, itinerary)
• Payment information

Some adventures may involve third-party providers, such as hotels, lodges, or experience providers like hot air ballooning in Serengeti. We may need to share your personal information with these providers to ensure proper service, such as dietary and nutrition details. These third parties are only allowed to use your personal information to facilitate the services related to your tour with Manzige Tours & Safari. By booking with us, you agree to these disclosures.

In addition, we may use your personal information for the following purposes:

• Recommending suitable travel products and ensuring they are safe and enjoyable
• Providing information about our travel products
• Offering customer care and support services and resolving issues related to our travel products
• Ensuring our travel products are safe for you
• Managing routine business administration tasks (such as accounting)
• Ensuring compliance with the laws and regulations of Tanzania and other relevant countries

Booking your adventure through a travel agency

If you book your trip with Manzige Tours & Safari through one of our partnered travel agents or agencies, you acknowledge and consent to us collecting your personal information from them.

Booking on behalf of other travelers

If you make a booking on behalf of someone else (e.g., a travel companion or as a gift), you are responsible for ensuring that the person you are booking for is aware of this policy and our terms and conditions.

Marketers

We work with various partners around the world who help us promote our adventure trips, often providing marketing and consulting services. To better target and improve our marketing efforts, we may disclose generalized, non-identifiable customer information to these partners.

Reviews

If you leave a review about your travel experience with Manzige Tours & Safari, the review may be published on our website with your name (unless you used a pseudonym while submitting it).

Provision of personal information under the law

We may also disclose your personal information if required by law or in compliance with legal orders in Tanzania or other countries where we operate. This may include court orders or other legally valid requests for information.

We may also disclose personal information in cases where it is necessary to defend against legal claims or to prevent potential harm or loss.

Medical information

If necessary, we may share your medical and health information with relevant medical personnel. This information is not shared with third-party travel experience providers or government entities unless it is vital for your safety. You may opt out of providing medical and health-related information, but it is strongly recommended to do so to ensure your safety during your experience with us.

Job applications

If you apply for a job with Manzige Tours & Safari, we will collect and use your personal information to assess your suitability for the role. If your application is successful, your personal information will be stored in accordance with our human resources protocols.

Protection of your personal information

We take reasonable technical and organizational measures to ensure the security of your personal information. Access to this information is limited to a small number of staff members, typically the manager handling your booking and the trip leader.

We regularly audit our website for security vulnerabilities to safeguard your information.

Additionally, we do not store your personal information longer than necessary to provide our services.

Personal information of minors

We do not knowingly collect personal information from minors (under 18). If you are a minor, you will need parental or guardian consent to use our services.

No paid disclosure to third parties

We never sell our customer lists to third parties. Any disclosure of your personal information to third parties is solely for the purposes described in this policy and is never for monetary gain.

Photo and Video

Occasionally, a photo or video may be taken of you by our staff, a professional photographer, or another traveler. Our professional photographers will always seek permission before taking your photo. If you prefer not to be photographed, please inform your trip leader, the photographer, and other travelers in advance.

We may also appoint a professional photographer to capture promotional images that may be used on our website, brochures, and other publications.